Having trouble getting gas fireplace serviced

I have an older home that lacks a duct system or any type of centralized heating or cooling.

Due to the extreme winter weather in my local area, heating is the priority.

We can get by without a whole-house air conditioning system. We can’t manage temperatures down to twenty below zero without heating. We’ve combined several different types of heaters to handle demand. A natural gas fireplace keeps the living and dining room comfortable. We enjoy the look of a wood burning fire with none of the drawbacks. The system operates from a cordless remote and allows us to adjust temperature and fan speed. With a tap of a button, the fireplace insert starts up and the fan spreads the heat quite evenly throughout the room. We’ve now had this gas fireplace for over ten years. The company that provided the installation is no longer in business. I’ve searched for another contractor in my area that offers service for natural gas fireplaces with no luck. I’ve called several local companies and inquired about maintenance. They usually tell me that they don’t service gas fireplaces. Some of them have agreed to take a look at the fireplace. I’ve scheduled an appointment, waited around and no one showed up. I’ve read through the owner’s manual of the fireplace very carefully. The only instructions for regular maintenance are very basic. I remove the glass panel and vacuum out the area around the faux logs. I can also remove the cover from the control panel and vacuum that area. This doesn’t seem like enough to keep the heater running at peak efficiency and capacity. I’m sure that a great deal of dust has worked its way into the inner workings over the years. I’m worried that the heater will fail in the middle of winter and I’ll have no way to get it fixed.

 

Air cleaner