There is a service fee for the free estimate

When you wake up in the morning and the air conditioner isn’t working, the rest of the day is going to be quite busy.

I had some problems with the AC and I decided to call a repairman.

I made sure the batteries in the thermostat were working and I also checked the coils to be sure they were not frozen. I checked a few things on the troubleshooting list and I could not locate the reason why the AC was not working. That’s when I decided to call the repair service. I live in a small town where there are only a few places to call, but I have a regular AC repairman. I called the service to schedule a free estimate and she told me there is now a service fee. I didn’t want to pay a service fee, especially since this was a new fee and I was a longtime customer. She didn’t want to budge, so I scheduled the appointment. When the AC repair person arrived, I tried to argue with them about him. I was required to pay the service fee before they performed the evaluation on my A/C equipment. A free estimate should be free and a service fee means that the estimate is no longer free. I spent 15 minutes trying to get the work done for free. I could tell that the repair person was becoming aggravated, so I paid the service fee and he investigated the problem. I needed someone to find the root of the problem, but I called the owner of the company later that day to complain about the new fees.



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